Preferred Customer Return Policy
Integris guarantees the satisfaction of its products to all its Preferred Customers. If a Preferred Customer is not completely satisfied with a product that has been purchased directly from Integris within thirty (30) days from the date of purchase, they can return the unused portion of the product, postage prepaid, to Integris for a full product refund (less shipping charges). Prior to returning any product to Integris, a Return Product Authorization Number (RPA) must be received from the Integris home office. Product returns will not be accepted without a valid RPA. A 100% product refund will be granted if the product is returned within thirty (30) days from the date of purchase (must be the Preferred Customer’s first purchase). Integris will not accept for return, from any Preferred Customer more than one of any particular product that has been opened. Furthermore, Integris reserves the right to limit returns from any Preferred Customer who is deemed to be abusing the reasonable terms of this policy. Excessive product returns may subject Preferred Customers to loss of buying privileges. All authorized returns to the corporate office will receive refunds in approximately two (2) to three (3) weeks from acceptance of the merchandise by Integris.
Return Product Authorization.
Before any product can be returned to Integris, whether it is shipping errors, retail customer return or damaged product, the IBO must contact Integris either by telephone or email to obtain a Return Authorization Number (RPA#). Any package received without such identification visible on the package exterior will be refused.
Product Returns Address:
3937 Hickory Hill Road
Memphis, TN 38115
Corporate Address/Contact Information
811 Barton Springs Road Suite 400A
Austin, TX 78704